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Administrative Officer

Isle of Man
Temporary
Our client seeks a temporary Administrative Officer to join their team.
 
Role Profile
During this 3-month position, your daily duties will involve processing requests and managing the inbox, as well as responding to a range of telephone enquiries from clients or customers requesting help from the team of advisors. You will manage online engagement as well as supporting the Team at in-person events.
 
This role is diverse and will require someone who is highly organised, with strong administrative skills, attention to detail and a passion for excellent customer service.
 
Key Responsibilities
  • Proofread, amend and publish new and existing content submitted by clients, paying close attention to accuracy and presentation before publishing on the website.
  • Deal effectively with the email in-box, answering correspondence such as general enquiries in a timely manner; providing accurate information to clients, and directing more complex enquiries to the appropriate contact.  
  • Deal with customer enquiries both over the telephone and face to face; signpost customers to appropriate services.
    • Assist with the day to day running of a busy office
    • Arrange DBS checks for certain clients, if required.
    • Seek and develop fresh, creative and engaging content for use across different and appropriate digital and offline channels including the social media pages and at in-person events.
    • Manage the Facebook page and provide creative, timely and relevant updates on opportunities.
    • Understand and develop brand awareness.
      • Deal with enquiries from members of the public and other organisations.
      • Be responsive to the needs of both internal and external stakeholders, employers and clients.
        • Ensure processes are continually reviewed and adapted
        • Contribute to the regular review of own training and development needs; agree an action plan to meet such with line manager.
        • Provide effective cover for colleagues during periods of high volume and/or staff absence.
        • Ensure compliance with all data protection, information governance and security policies and procedures relevant to the role
 
Key Skills & Experience
  • Previous experience in a customer service related role
  • Good communication skills, both face to face, written and on the telephone
  • A good working knowledge of Microsoft Applications
  • Previous experience in an office environment
  • Experience of using Social Media for business
  • Able to apply good organisational skills to working practices
  • Can evidence working with a high degree of accuracy at pace and under times of pressure
  • Good team player
  • A confident, friendly and helpful manner
  • Able to demonstrate a commitment to treating others with compassion, dignity and respect.  
Mark Burman
Your specialist: Mark Burman
Quote job ref: 15427

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.