Administrator - Policy Servicing

• Responsible for the accurate and efficient completion of administrative tasks provided to you.
• Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied.
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly.
• Ensure pended work is reviewed, chased and closed within expected timescales.
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures.
• Timely and professional contact with stakeholders should be maintained at all times.
• Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us.
• Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience.
• Assist in developing, implementing and sharing best practices.
• Contribute to the development of team strategy and objectives.
• Within your team you will be expected to work with your colleagues to manage the daily work and measure your team's performance in relation to good customer outcomes.
• Recognise the importance of working together in an innovative, supportive and fun environment to achieve your own, team and company's goals and objectives.

• Good communication and interpersonal skills
• Ability to work well individually and as part of a team
• Ability to work to tight deadlines

• Previous Life office experience
• PC literate, in particular MS Office Products

Your specialist: Angie Westmorland

Quote job ref: 12620

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

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