Call Centre Member
Our client seeks a Phonebank Member to join their customer and colleague focused Phonebank team.
Role Profile: You will be the first point of contact for customer calls, providing an excellent level of customer service that exceeds expectations and in doing so reduces the need to transfer calls. Demonstrating a genuine interest in their current needs and future aspirations. You will proactively seek opportunities to offer customers additional products and services that will develop and add further depth to their relationship with the Group.
- Creating genuine rapport with customers and gaining a full understanding of their needs in order to provide relevant and exceptional customer service.
- Ensuring an excellent customer experience at all times
- Effectively use information available during each customer call to ensure that the products they hold and services they access continue to support their financial journey. Recommending products and services that create real value for customers, increase customer loyalty and ultimately contribute to the success of the business.
- Build and maintain an expert knowledge of all applicable products and services, including a full understanding of all related features and benefits.
- Deliver a simple, efficient and straightforward customer experience.
- Undertaking on call and after call administration activity that ensures records and paperwork are fully up to date and accurate and that the outcome agreed with the customer is delivered.
- Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements.
- Proactively identifying issues that are preventing us from us providing excellent customer service / sales opportunities and escalate these via the relevant channels for resolution.
Key Skills and Experience:
- 5 GCSE's grade C or Above Including Maths and English
- Excellent communication skills
- Knowledge of Microsoft Office and all its functions
- Ideally previous office experience
- Ability to work shifts
Your specialist: Clare Henwood
Quote job ref: 8733
Hi, I'm Clare and I work with Mark for all things temp / contract wise. If this job is of interest to you please submit your CV and we will be in touch soon.