Customer Service Advisor
Isle of Man
Permanent
Our client seeks a Customer Service Advisor to join their team.
You will provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service. The ideal candidate will strive for customer excellence and ensure all customers are dealt with efficiently and in a welcoming and friendly way.
You will be working within a team, and your schedule will include working evening, weekends, and bank holidays on a rota basis as the office is open Monday - Saturday.
Key Responsibilities
- To be a single point of contact for customers for both inbound and outbound calls and online channels.
- Providing end to end support for a range of customer issues, providing support and advice on technical and general customer queries as well as service and sales support.
- Provide an excellent customer experience by advising and actively promoting products and services, thereby enhancing sales, and making retaining the customer a priority.
- To make sure all customer interactions are completed successfully or that the next steps in any process have been made clear.
- Record, interrogate and diagnose customer issues/faults for all “General” services, provide information or a first call resolution when possible.
- To accurately complete order requests as required so that other departments can complete their actions for the customer quickly and accurately.
- To provide routine administration including but not limited to customer registrations, data input and maintenance of customer data in internal systems.
- Proactively inform the Engineering and Products team of any major customer affecting issues as they emerge in a timely manner.
Key Skills & Experience
- High levels of empathy and experience of working in a customer facing role.
- Superb telephone manner and listening skills.
- Excellent communication skills, both verbal and written.
- Willing to work outside normal working hours to provide customer focused support shifts
- Well organised and methodical, driven to produce accurate and quality work.
- Eager and quick to learn new skills and technologies.
- Experience of working in a technical role.
- Sales experience an advantage.
- A cheerful and optimistic attitude to work.
