Customer Support Administrator

Isle of Man
Permanent
Our client is looking for a Customer Support Administrator to join their team.
Role: To effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times.
     
Key Skills and Experience:
  • Minimum of 1 year's experience in Financial Services
  • Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to draft letters/fax
  • Experience within a customer facing administration role
  • Good planning and organisational skills
  • Ability to work within a team or on own initiative
  • Can maintain high level of accuracy and still work within agreed service standards
  • Ability to work under pressure
  • Strong communication skills (written & verbal)
  • Good team player
  • Clear understanding of Customer Service
  • Commitment to providing outstanding customer service
  • Good telephone manner
  • Ability to meet individual targets and goals with accurate results.
  • GCSE (or equivalent) grade C or above English and Maths
  • Good Written and Verbal communication to both internal & external clients
  • Ability to deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
  • Ability to identify problem areas and offer various solutions wherever possible
  • Adhering to regulatory legislation and ensuring compliance requirements are met
  • Working as part of a team
  • Adhering to the Service Level Agreements in place
  • A good understanding of and an ability to competently explain “existing business” processes
  • Ability to process individual policyholder/trustee Extranet registrations
  • Can produce in force illustrations when required
  • Ability to produce chargeable event calculations
  • Fully support and participate in any campaigns including generation of leads where necessary.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 11743

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.