Customer Support Administrator
Isle of Man
Permanent
Our client seeks a Customer Support Administrator to join the team.
Role Profile: To effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times.
Key Responsibilities
- Ability to deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
- Ability to identify problem areas and offer various solutions wherever possible
- Adhering to regulatory legislation and ensuring compliance requirements are met
- Working as part of a team
- Adhering to the Service Level Agreements in place
- A good understanding of and an ability to competently explain “existing business” processes
- Ability to process individual policyholder/trustee Extranet registrations
- Can produce in force illustrations when required
- Ability to produce chargeable event calculations
- Fully support and participate in any campaigns including generation of leads where necessary.
Key Skills and Experience
- Minimum of 1 years' experience in Financial Services
- Good Written and Verbal communication to both internal & external clients
- Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Ability to draft letters/fax
- Experience within a customer facing administration role
- Good planning and organisational skills
- Ability to work within a team or on own initiative
- Can maintain high level of accuracy and still work within agreed service standards
- Ability to work under pressure
- Good team player
- Clear understanding of Customer Service
- Commitment to providing outstanding customer service
- Good telephone manner
- Ability to meet individual targets and goals with accurate results.
