IT Operations Assistant

Isle of Man
Our client is looking for an IT Operations Assistant to join their team.
  • First Response communication with Clients for Support and new equipment
  • Greet and direct visitors
  • Daily monitoring and system health checks
  • Assist with basic Trust functions including password resets, User administration, permissions etc.
  • Configure endpoints; desk-phones laptops, desktops etc.
  • Purchasing of Engineering parts/Infrastructure, licensing for Adobe, Office 365, Laserfiche
  • Building Infrastructure Management
  • Procurement and Stock control including providing quotes and sales assistance.
  • Workshop Management
  • ISO 9001 Quality Management
  • Effective Customer Service Management
  • Workflows and Procedures
Key Skills and Experience:
  • Full driving licence
  • Experience of a busy office environment
  • Experience of working in an IT Service Desk
  • Experience of a customer service role
  • It is critical that the successful candidate understands the vision of the company. As such, it would work well for someone who has operational experience in leading technology transformation in a related field.
  • Operational experience of technology in the related fields is a must.
  • A good working knowledge of Microsoft Office suite of products.
  • Ability to communicate with a diverse range of people at all levels.
  • Demonstrable procurement, build processes, stock control, and working to deadlines are important.
  • Demonstrable Workflow experience.
  • Demonstrable Workshop Improvement and Management.
  • Demonstrable experience in operations process improvement.
  • Able to demonstrate a professional, organised and structured approach to all tasks
  • Ability to prioritise effectively, work independently and as part of a team.
  • Strong Customer Service (Verbal and written)
  • The candidate should have a strong person orientation, display genuine empathy, be approachable, easy to talk to, patient and kind.
  • Has positive energy and drive, remains resilient and yet calm under pressure.
  • Highly committed to customer satisfaction and operational excellence.
  • The candidate must be bold enough to convince others of the virtues and rewards of putting others' needs before our own.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 12280

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.