IT Service Desk / Batch Operator

Isle of Man
Our client seeks an IT Service Desk - Batch Operator, to join their busy IT Service Delivery Team.    
Role Profile    
Reporting to the team Supervisor, the role combines the day-to-day troubleshooting, investigation and resolution for both local and international support requests with the running and monitoring of late evening/morning batch processes.  This role requires shift work being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation.    
Key Responsibilities:
  • Run and monitor Batch Processes for the key line of business systems
  • Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
  • Escalate as appropriate to ensure a prompt restoration of service
  • Ensure provision and availability of IT systems and functions to End Users
  • Provide out of hours Operational Support cover for the IT Department as & when required (This being eligible for payment of an on-call allowance)
  • Maintain policy & procedure documentation to the required standard
  • Perform general IT duties covering such tasks as kit relocation, software installs & upgrades and hardware builds etc.
  • The ability to work on your own as well as part of a team is essential
Key Skills and Qualifications:
  • Ideally a minimum 2 years relevant Service/Help Desk experience
  • Self-Motivated with a Positive attitude to change
  • Customer Service experience, face to face/remotely and over the phone
  • Good analytical and listening skills
  • Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
  • An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
  • An understanding of Virtual Server/Desktop environments. Preferably VMWare
  • Clean driving licence desirable
Susan Gibson
Your specialist: Susan Gibson
Quote job ref: 13506