Back to search results

IT Support Engineer

Isle of Man
Permanent
IT Support Engineer
 
Here's your chance to join a forward-thinking company that's embracing new opportunities and innovation. This is more than just a support role-it's a chance to be part of something dynamic, where your technical expertise and problem-solving skills will make a real impact.  
 
What You'll Do  
As a Support Engineer, you'll work independently to troubleshoot and resolve technical issues for both residential and business clients. Whether it's managing desktop, network, cloud or voice services, you'll play a crucial role in ensuring seamless operations. Beyond resolving issues, you'll also contribute to improving systems and processes, shaping the future of IT support within the team.  
 
Your Role Includes:
  • Providing expert technical support across multiple platforms, handling issues from start to finish with minimal escalation.
  • Maintaining clear communication with clients, ensuring they stay informed and supported throughout the process.
  • Proactively identifying recurring issues and implementing solutions to enhance system reliability.
  • Configuring, monitoring and troubleshooting network infrastructure, including switches, routers and wireless access points.
  • Managing Active Directory, user accounts and security permissions.
  • Conducting system maintenance, security audits and recommending improvements to strengthen IT resilience.
  • Supporting installation and migration projects, ensuring smooth transitions with minimal downtime.
  • Sharing knowledge, mentoring new team members and contributing to a collaborative learning environment.
  • Championing IT security best practices and compliance standards, identifying potential vulnerabilities before they become issues.
 
What You Bring
  • 2-3 years of hands-on experience as an IT Engineer, with the confidence to make independent decisions.
  • Certifications such as CompTIA A+, Network+ or Microsoft Certified Professional (MCP) are highly desirable.
  • Strong troubleshooting skills across hardware, software and networks.
  • A clear and professional communication style, able to explain technical concepts to non-technical users.
  • A passion for continuous improvement-whether it's refining processes, enhancing documentation or implementing new technologies.
 
This is your opportunity to be part of a company that's evolving and setting the stage for something bigger.  
If you're looking for a role where you can grow, contribute and be a key player in an exciting new chapter, we'd love to hear from you.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 15648

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.