Manager - Client Services

• Client Company Director, collectively with the other director/s responsible for the compliant management of the Client companies by, ensuring adherence to all legislative and regulatory requirements to promote the highest standards of client relationship management
• Manage a team of Client Services Administrators
• To provide trust and company administration services, including progressive client contact to an allocated caseload of predominately medium/high risk multi-jurisdictional high net worth clients in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations including
• Provide support to the Senior management team and colleagues as required
• Contribution to the maintenance and improvement of internal customer relationships and efficiencies, by ensuring of clear objective setting, effective communication, support of personal development
• To provide accurate time recording to ensure the correct fee income is derived
• To champion the Outward profile
• To undertake other responsibilities as required
• Service Management: Implement and effectively communicate a compelling vision for client services, which engages and optimizes the people, systems, and processes to provide a seamless excellent service
• Business Plan Delivery: To work with the senior leadership team in the development and implementation of the Company's business plan. Provide updates on performance and champion the client experience.
• Governance and risk management: To ensure regulatory, legal, and operational risks are identified and managed through appropriate controls and a culture of service quality.
• Promote a culture of appropriate risk-taking in line with the company's risk appetite by the embedding of, and the effective deployment of, risk and management principles, processes, and behaviours.
• Stakeholder management: To create and maintain collaborative relationships with all key internal and external stakeholders
• Management Information: To ensure accurate Ml is produced and analysed providing an understanding of business results across your team. Identify, recommend, and implement solutions to improve performance.
• Continuous improvement: To challenge processes and drive continuous improvement to support business objectives and increase operational effectiveness, whilst ensuring exacting standards of client service are maintained and enhanced where possible.
• Change management: To support the development and implementation of new product initiatives and services.
• Develop competence: To focus on continuous improvement of your personal competence and professional development
• Values: Proactively contribute to and act in line with the Group values, encourage a high-performance cultural environment, facilitate continued and improved company reputation and success

• Degree or equivalent professional qualification/experience Skills and Knowledge
• Experience in Financial Services administration functions
• History of high-quality delivery of client service through leadership and people development
• Experience of delivering innovative service improvements and projects
• Established influencing skills
• A strategic and practical understanding and application of high-quality client service delivery
• Strong problem analysis and resolution skills
• Strong verbal, written communication, and people skills, with the ability to present complex concepts in a clear and concise manner
• Clear understanding of the products and services
• Understanding and application of effective people resource requirements
• Ability to identify, mitigate and manage operational risk and controls
• Strong technical CSP/TSP knowledge
• Good organization and control of workflow
• Understanding of the importance of strong Corporate Governance
• Initiative-taking and can work under pressure
• Clear understanding of Regulatory requirements
• The ability to deal with client and professional advisors thereby showing a commitment to providing a quality service.
• Able to work on own initiative and to be highly disciplined.

Your specialist: Anne Murray

Quote job ref: 14844

Hi, I'm your specialist Anne and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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