Mortgage Specialist

Isle of Man
Our client seeks a Mortgage Specialist to join their team.
Role Profile:
In this role, you'll join a team of mortgage specialists actively making sure mortgage cases are processed and managed against key targets. You'll play a key part in delivering a seamless client experience, along with maintaining an environment of continuous improvement. This is an opportunity to work collaboratively with team leaders and hone your customer service and relationship management skills
Key Responsibilities:
  • You'll resolve mortgage queries efficiently and on time while making sure you always consider the customer
  • You'll also be referring any business opportunities to colleagues in other teams, making sure that we collaborate to find the best outcome for customers
  • Acting as a trusted adviser to clients, providing guidance about suitable regulated mortgage products
  • Resolving any advice or service complaints in line with policy and agreed timescales
  • Maintaining up-to-date knowledge of the financial markets and economic news
Key Skills and Qualifications:
  • We'll need you to hold a CeMAP qualification to be considered for this role.
  • Experience in banking and financial services with a broad understanding of financial markets, products and services
  • You'll also make a direct impact to the mortgage team with your excellent relationship management skills, and you'll have the ability to deliver consistently high levels of customer service
  • Strong influencing and negotiation skills
  • The ability to apply risk management policies and procedures
  • A track record of meeting quality assurance, service and risk targets in a regulated environment
Your specialist: Debbie Amankwa
Quote job ref: 12872

Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.