Operations Change Manager
Our client is looking for an Operations Change Manager to join their banking team.
The Role: To lead, motivate and manage the IOM Operations Change Support team to maximise performance and support the Operations innovation and efficiency culture through delivery of special projects, robotic automations and ongoing continuous improvement initiatives which will deliver value adding change for different stakeholder groups and improve the overall client experience
- Change Management
Manage and ensure the implementation of all aspects of change across the IOM Operations department. Provide governance and management of all continuous improvement initiatives across the IOM Operations teams, inclusive of robotics development. Use appropriate prioritisation to schedule these changes to deliver the best value across Operations and drive the change initiative from inception through to delivery. Be the point of contact for the WIN Change function, providing the IOM Operations central governance function for all project related change. This will include resource allocation, impact assessments, communication, development support, SIT/UAT, training and go-live support
Effectively communicate all aspects of change across the IOM Operations department. Utilise a variety of communication channels to provide information updates to the teams, and ensure that the department is always up to date with all ongoing and upcoming projects, continuous improvements and automations impacting on the department
- Stakeholder management
Develop and maintain stakeholder relationships with internal and external stakeholders, actively engaging with key vendor service reviews/forums to seek synergies and efficiencies across functions within the business and with vendors to ensure effective change management which is to the benefit of all stakeholders in the value chain.
- Standards, policies and procedures
Manage and ensure the implementation of and adherence to company standards, policies and procedures, ensuring that they are compliant with the relevant legislation and regulation, identify and address areas of concern to ensure alignment to prescribed frameworks.
- Risk and compliance
Manage operational risks in accordance with local procedures, ensuring a complete understanding and adherence to the businesses risk management policies and procedures, especially relating to Change the Bank and, where appropriate, be proactive in identifying and proposing improvements. Ensure proper record keeping within the systems, while adhering to applicable acts.
- People management
Manage the IOM Operations Change Support team to achieve its objectives by setting goals, managing performance, developing and motivating the team to enable a culture of high performance, accountability and service excellence.
- Performance management
Sets key performance indicators, in alignment to set objectives for the IOM Operations Change Support team and ensures the continuous monitoring and reporting with respect to those indicators.
- Best practice
Keep abreast of industry best practice and latest developments, changes of relevant laws and regulations and their implications. Incorporate such into daily work practices and decision-making to improve the effectiveness and the efficiency of the function.
Key Skills and Experience:
- Minimum of 5 GCSE's with minimum grade C in both Maths and English Language
- National Certificate in Business Commerce would be beneficial
- Holding or be working towards a relevant project management qualification (such as Prince 2) would be beneficial but not mandatory.
- 3-4 years' within a Banking operations or Change role, preferably across a variety of teams. This must include people and process management.
- 3-4 years' experience and strong knowledge of banking systems and how to use these systems to gather information to support change requirements.
- Total of 5 years' experience
Your specialist: Anne Murray
Quote job ref: 12056
Hi, I'm your specialist Anne and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.