Product Support Technician

Isle of Man
Our client seeks a Product Support Technician to join their Product Team.
Role Profile:
The successful candidate will be based in the Douglas office working with the Product team in the promotion and maintenance of current / historic products.  This is a varied role that would suit a candidate with an inquisitive mind looking to develop a greater understanding of international life assurance. Reporting to the Product Manager, the successful candidate would be a committed team player with excellent attention to detail and communication skills.
Key Responsibilities:
  • Maintenance of existing product literature ensuring that all documents such as application forms and terms and conditions continue to meet regulatory obligations
  • Preparation of promotional materials such as sales aids, brochures and presentations that are clear, not misleading and can be easily understood by the intended audience     
  • Creation and maintenance of servicing forms, working with stakeholders throughout the group to deliver both electronic and hard copy documents whilst maintaining consistent “on-brand” approach
  • The creation and maintenance of product training materials and web-based content
  • Creation of key product messages promoted via various social media platforms   
  • Analysis of key competitor product offerings
  • Answering pre and post sales technical product related queries for internal and external stakeholders
  • Production of annual product reviews to meet the groups regulatory obligations
Key Skills and Qualifications:
  • Have experience in the life assurance industry
  • Be proficient in Microsoft Office
  • Be able to work independently, prioritise changing workflows and take ownership of their work
  • Possess strong organisational and planning skills
  • Have excellent written and verbal communication skills
  • Be a confident and dedicated self-starter with a pro-active approach to work loads
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 12917

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.