Risk Officer

Isle of Man
Permanent
Our client seeks a Risk Officer to join their Client Services team.
Role Profile:  To administer operational risk Management in supporting the business to mitigate risks arising from internal processes, people, and systems. The role will be required to investigate deficiencies in key controls relating to procedures/processes of the business and will be required to improve the control environment. The focus will be on swift escalation, data integrity and resolution of queries while taking a proactive approach to Risk Management and develop key relationships across the operational teams to support delivery of the group strategy.
Key Responsibilities
  • Contribute to an inspiring team environment with an open communication culture and promote a “one team” ethos across Client Services
  • Work with the Senior Manager of Client Services to fully embed the Oerational Risk Framework
  • Develop, produce, and administer regular reporting of all Key Performance Indicators and Key Risk Indicators and monitor team performance, escalating any area of concern promptly to Senior Management Team
  • Produce a standard reporting format for Quality Assurance completed to be used in board and Group Risk Forum reports
  • Carry out ad-hoc reviews as agreed when key failing trends are identified in operational processing across Client Services
  • Regularly report findings highlight underlying trends and/ or Root Cause to Senior
  • Management Team and operational Team Leaders
  • Proactively work with Management team to agree any remediation work and actions required as a result of a
  • Risk Event and/ or any controls that are not operating effectively
  • Report and track progress on all outstanding actions, ensuring completion of remediation work in line with management action due dates
  • Contribute to a proactive working culture
  • Be part of an innovative culture to problem solving
  • Embrace change positively and oversee management and quality control, ensuring successful delivery of key strategic and tactical change programmes
  • To build a team to support the group strategy
 
Key Skills and Experience
Essential
  • Highly self-motivated individual who has strong problem-solving skills -
  • Excellent verbal and written communication skills to a wide range of audiences
  • Energetic and Enthusiastic
  • Be passionate about delivering excellent customer service
  • Ability to demonstrate a professional, positive and customer focused attitude
  • Ability to coach and motivate others
  • Competent in Microsoft applications: Including Word, Outlook, SharePoint, and Excel
Desirable
  • Previous experience in Life Assurance or a similar customer service-based industry
  • Experience within Operational Risk Management
  • Experience in handling external telephone calls with both clients and independent financial advisors
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 12821

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.