Senior Product Manager

Isle of Man

Contract

Our client seeks a Senior Product Manager to join their team on a 4 - 6 month Contract.

Role Profile: You will be responsible for select mobile services across markets, delivering world class customer experience, growing market share and net revenues. You will oversee the complete product lifecycle, focusing on increasing both new and existing revenue in the highly competitive consumer and SME markets. You will confidently work with commercial, technology, customer experience and regulatory teams, blending inputs and requirements to lead in the market and exceed customer expectations. You will develop 5-year plans, Annual Operating Plans (AOP) and forecasts for your product sets and key customer segments. You will already have and continue to develop strong and professional business communication skills and your abilities as a self-starter.

Key Responsibilities:

To be responsible for the development and management mobile products and related service strategies and solutions, in support of the 5 Year and AOP.
Managed products include, but not limited to: Consumer Mobile Plans - Roaming - Business Mobile Plans
You will ensure that all products in your ownership maximise their digital potential from a customer journey and support perspective - aiming to improve the customer experience whilst minimising support effort and cost.
You will review and report on performance with the Head of Product and other relevant stakeholders by making recommendations, for performance improvement to maximising potential to gain market share, revenue and margin.
You will conduct in-depth reviews of the mobile product portfolio from a customer, financial, market and technical viewpoint to determine their viability in relation to current objectives and the overall business strategy.
You will brief in market research to maximise your knowledge of the market / customer perception of the broadband and home product set, review research findings and develop action plans to address the feedback and grow the product set.

Product management functions will include:

Providing weekly and monthly KPI, revenue, and research reporting on each product that you manage.
Industry, competitor, and customer research to ensure continuing development of portfolio and customer experience.
Forecasting, budgeting & submitting to finance as required.
Providing consultative advice to Retail, Customer Support and Business teams.
Maintain relationships with the existing supplier base and highlight any risks to revenue or margin.

In addition, the person will be required to

Understand and comply with the licence and other regulatory rules and comply with the Data Protection Law, Understand and comply with the Health and Safety responsibilities applying to the position.
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities. Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure.

Key Skills and Experience

Essential:

You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Experience in the production and scheduling of product, commercial and financial plans.

Highly Desirable:

Strong written and verbal communication skills presentable at C-Level.
Effective customer relationship management experience.

Personal Attributes:

Ability to work in co-operation & collaboration with others to achieve organisational objectives.
Self-motivated, well-organised and effective at communicating at all organisation levels.

Your specialist: Mark Burman

Quote job ref: 15111

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.