Service Delivery Co-Ordinator

Isle of Man
Permanent
Our client is looking for a Service Delivery Coordinator to join their team.
The Role: The Service Delivery Team is responsible for managing and coordinating the delivery of business customer order requests, including all the parts of a project to ensure that each component is processed and completed correctly with a focus on great customer communications.
The Company delivers highly complex customer solutions, deploying technical solutions from an entire portfolio in many jurisdictions, coordination of these complex solutions requires a high level of project coordination expertise, product knowledge and customer communication skills. The role of the Service Delivery Coordinator is to manage and coordinate the delivery of these solutions
 
Key Responsibilities:
  • Co-ordination of Corporate business orders, covering all components of the customer request, including provisioning, supplier's orders, assigning and scheduling works, closing tasks and customer communication.
  • Provide end to end ownership of Corporate orders.
  • Regular and effective Customer communication, and internal communication with Sales and other departments as required.
  • Ensure orders consistently follow Customer Journeys.
  • Booking tasks and scheduling work on the necessary systems in use, and advise customers of any change.
  • Deal with any customer queries that are received by the Service Delivery Team.
  • Ensure customer documentation and other work packages (such as Welcome Packs and On-Boarding documents) are complete.
  • Process business and consumer service order requests for customers
  • To receive & process service orders using the correct order handling procedure.
  • To deal with customer queries relating to service provision in a professional and friendly manner at all times.
  • To initiate the service that is most appropriate to the requirements of the customer, ensuring the best use of the Specialist knowledge available within the company.
  • To liaise with the external and internal stake-holders about the timing of installations and provide appropriate information to the customer, their agents or other departments where appropriate.
  • To answer incoming calls from clients in a professional & friendly manner.
  • When necessary, provide cover and assistance for the other Provisioning teams
 
Key Skills and Experience:
Essential
  • Excellent customer focus, empathy and experience of working in a customer-facing role
  • Good communication skills, both verbal and written, particularly in regards to using appropriate levels of communication with our varied customer base.
  • A consultative approach is required to work with stakeholders, both internal and external to our company
  • Naturally methodical, question asker, inquisitive and process orientated
  • An innovative approach to reviewing traditional processes to draw out new conclusions and ideas
  • Self-motivated with the ability to work alone or as part of a team.
  • Demonstrate a positive, proactive and professional approach at all times
  • Ability to promote The Company's progressive image and high standards of customer care.
  • Willing to work outside normal working hours to provide customer-focused support shifts.
Highly Desirable
  • Project management skills are highly desirable as the role requires a structured approach to a varied workload
 
 
 
Due to the nature of this position, the post-holder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose.
Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role.
Please note that disclosure of a criminal record will not necessarily debar you from employment in this post - this will depend on the nature of the offence/s and the circumstances surrounding it/them.
 
 
 
Your specialist: Debbie Amankwa
Quote job ref: 12051

Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.