Spanish Speaking Relationship Support Officer

Isle of Man
Permanent
Our client seeks a Spanish Speaking Relationship Support Officer to join their team.
 
Role: To work within the Company's Administration Services Operations department. The successful candidate will be part of a Customer Service team based in the Isle of Man. The department is responsible for all aspects of product administration and relationship management.
 
Key Responsibilities:
  • Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives
  • Administer a varied book of business including Personal Portfolio products
  • Carry out and follow through client and IFA requests to a conclusion
  • Take ownership of, and resolve any queries through to a satisfactory conclusion
  • Ad hoc project work
  • Contribute to a proactive working culture
  • Be part of an innovative culture to problem solving
 
Key Skills & Experience:
  • Fluent in Spanish
  • Previous experience in Life Assurance or a similar customer service-based industry
  • Competent in Microsoft applications: including Word, Outlook, SharePoint and Excel
  • Highly self-motivated induvial who is willing to participate and actively assist in improving current processes
  • Experience in handling external telephone calls with both clients and independent financial advisors
  • Ability to manage and prioritise own workload in a fast-paced environment and be able to make decisions within the remit of your role
  • Be passionate about delivering excellent customer service
 
Desirable Skills & Experience:
  • Experience with new business and payments out
  • Demonstrate an inquisitive nature and willingness to highlight any concerns, particularly relating to KYC and CDD
  • Knowledge of Finscan
  • Strong verbal and written communication skills
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 10841

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.