Systems / Support Analyst

Isle of Man
Our client seeks a Systems / Support Analyst to join their team.
Role: To provide administration and front line support to the user base, maintaining hardware, systems software and applications for client machines and provide support for servers, network infrastructure and telecoms.
Key Responsibilities:
  • Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation
  • Actively participate in IT based projects covering hardware, software and business applications
  • Maintain accurate and complete procedural records, reports, asset details and change control
  • Maintain records and relationships with suppliers and support agencies
  • Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure
  • Client machine hardware & software installation and configuration
  • Support server and network administration
  • Regular software maintenance including licensing and updates
  • Work as part of a team to complete projects as part of IT strategy
  • Provide IT training to new and existing employees
Key Skills & Experience:
  • Experience of working as part of a small team supporting IT for a professional organisation
  • 'A' levels + 7 years relevant experience; OR Appropriate degree + 5 years relevant experience
  • Ability to work as part of a team
  • Problem analysis and resolution
  • Good administrative skills
  • Good oral and written communications
  • Ability to learn from technical issues and apply experiences to problem resolution
  • Deliver user training for software
  • Accurately plan, complete and document detailed technical work and demonstrate solid quality work ethos
  • Self motivated with a structured approach to work
  • Identify and analyse problems by interpreting data available
  • Maintenance & administration of Microsoft operating systems
  • User support for Microsoft Office Applications
Desirable Skills & Experience:
  • Windows Server 2012/2019
  • Virtual server environment under EXSi:5/6
  • SharePoint, Exchange Online & MS SQL server administration
  • Citrix Virtual Apps and Desktop
  • Windows 10
  • Mitel Telephony
  • Sophos Firewall Administration
Your specialist: Pam Dixon
Quote job ref: 11089

Hi, I'm Pam and I can help you with your submission to this role. Simply submit your CV or call me on 678144 with any questions.