Administrative Officer

• Reconciling and processing standing order payments, credits, payments made via the Post Office, online services and internal journal payments. Processing counter payments as necessary.  
• Dealing with BACS reports for unpaid direct debits and amendments, taking appropriate action as necessary.  
• Maintaining the rates database, ensuring rate payers details are up to date from the information supplied.  
• Opening and sorting of incoming mail.  
• Dealing with general correspondence and enquiries.  
• To answer any calls.   
• Processing Direct Debit Instructions.  
• Daily bag drop to the bank of any funds taken and delivery of any legal paperwork.  
• Preparing refunds for authorisation by the Executive Officer.  
• Filing and scanning of letters and documents.  
• Monitoring and replying to any queries received via the general email box in the timeframe specified.    
• Once established in the role; help with the training of any new or temporary members of staff.  
• Any other duties as requested by management.  
• Control of access to computer and paper records, and ensuring that stored information can be readily retrieved.  
• Providing cover as and when required during the absence of other team members.  

• You will be numerate and be able to work quickly and accurately to meet the deadlines.   
• You will be flexible and able to work efficiently and effectively as part of a team and can communicate effectively with debtors and suppliers as well as management and staff.  
• A working knowledge of financial systems (principally AX Dynamics) and experience in the use of computer packages such as Word and Excel - desirable.    However, training in these areas is available for appointed candidates if necessary.  
• Experience of debtor control work would be an advantage.  
• Previous office-based experience.  
• Strong attention to detail.  
• Experience working in a fast-paced, high-volume environment.  
• Telephone and face-to-face customer service experience, including over-the-counter interactions.  

Your specialist: Mark Burman

Quote job ref: 16847

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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