Assistant Manager / Senior Administrator
Isle of Man
Permanent
Our client seeks a Assistant Manager / Senior Client Administrator to join their Client Administration Team.
Summary: Take ownership of day-to-day management of client entities within your assigned portfolio.
Support the members of the team with the day-to-day operations. To demonstrate and encourage exceptional customer service and positive inter working across peer teams and departments.
Ensure that Company procedures are followed, and risk is identified and escalated. Promote a positive working environment, performance and standards, working collaboratively with peers.
Key Responsibilities:
- Take responsibility for the day-to-day administration of client entities and team portfolio with the team Manager, reporting to the team Assistant Manager (if applicable) and Manager.
- Provide structure for the time management of tasks and the use of diary/reminder/calendar system, in accordance with the department procedure.
- Take responsibility for the senior checking of Payments and Control Sheets ensuring quality assurance and compliance with procedures.
- Take responsibility for the transfer in of new business to the team, coordinating in with the relevant internal departments.
- Take responsibility for the handover of new business to the team, coordinating in with the relevant internal departments.
- Ensure that all key client deadlines (including any deadlines which you may not be directly responsible for) in respect of client entities within your department are met.
- Responsibility to prioritise regulatory deadlines.
- Ensure CSP obligations are met for all clients within team portfolio. Continual review of governance procedures to ensure continuation of high standards
- Appointment as Director on selected client entities, where appropriate, alongside experienced directors, undertaking associated fiduciary, governance and statutory responsibilities, as part of on-going professional development
- Continuous risk assessment of workload.
- Ensure that Company procedures are followed - such as client reviews, SAR submissions, and onboarding; this is not an exhaustive list and covers all of the Company procedures.
- Ensuring that matters of risk / concern are raised in a timely manner in accordance with the Company procedures.
- Responsibility for prioritising regulatory deadlines.
- Provide mentoring, support and guidance to junior members of staff and peer support to colleagues.
- Encourage collaborative working with all internal departments.
- Attend and take an active role in team meetings.
- Encourage cross team and department working and information sharing.
Key Skills and Experience:
- E-gaming experience - Desirable
- Previous experience working within a CSP
- Previous Governance experience
- Client facing experience.
- Understanding of industry standards and regulatory requirements.
- Have a strong attention to detail.
- Be team orientated and work collaboratively.
- Strong research skills.
- Organisational and communication skills, both written and verbal.
- Excellent time management skills.
- Adaptable to different situations and events.
- Stakeholder management - relationships with internal and external stakeholders.
- Work flow management.
- Decision making.
- Conflict resolution.
- Problem solving.
- Sector knowledge.
Your specialist: Angie Westmorland
Quote job ref: 16563
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
