Client Support Administrator/Officer

Isle of Man

Permanent

Our client seeks a Client Support Administrator/Officer to join their team.

Role Profile: You will work as part of the Client support team, proactively assisting Client administration teams with their compliance with CDD requirements during the lifecycle of a client. Supporting the client teams with the review of clients and client owners and also due diligence documentation and information ensuring all is compliant with regulatory and policy and procedure requirements for a full range of wealth structures ensuring that first class service is provided to Clients, the Client Directors and Administration Teams.

In addition, you will complete Risk Screen checks and Google searches to support client due diligence and risk management. Reviewing new CDD documents to ensure they meet the standard required by the business and where appropriate, an assessment of the certifier will also be required as part of this review. Ensuring that data is populated in NavOne and that the documents are scanned in Laserfiche and they must ensure they deliver on internal and Client commitments to agreed deadlines and to a high standard.

Key Responsibilities:

Undertake periodic and trigger event reviews for new and existing client entities.
Ensure that review findings are concise and accurate
Review CDD document received and carry out an assessment on the certifier
Demonstrate effective communication, ensuring the objectives, initiatives and information is cascaded to team/direct reports.
Undertake role specific tasks to support the Client Support Senior Manager.
Ensure that their time is recorded accurately and that timesheets are submitted promptly.
Support the Administration Teams enabling them to focus on Client relationships.
Develop and maintain knowledge of control documents, policies, procedures and processes.
Maintain a sound understanding of key risks, legal, regulatory and AML obligations applicable to the business' operations and their impacts on the business. Ensure clear understanding of the business' Risk Appetite Statement.
Encourage a culture of compliance by building strong relationships within the business.

Key Skills and Experience

Professional and Technical Experience

The role holder is likely to be studying towards or hold a relevant professional qualification such as STEP or ICSA equivalent.
2-5 years experience working in a similar support role.
Track record within the offshore financial services industry with experience of the administration of trust and company structures and experience in implementing CDD policies and procedures in the review of client files.
A good understanding of Anti Money Laundering, Countering the Financing of Terrorism and Proliferation Financing legislation, codes of practice and regulatory guidance as well as industry best practice is essential together with company and trust regulation.
An understanding of NavOne would be an advantage but is not essential as training will be provided.

Personal Attributes

The role holder will put Client service at the centre of everything they do and will be flexible and professional when working under time driven pressures with excellent prioritisation and time management skills. They will be self-motivated, focussed on exceeding targets and goals and will have the ability to articulate any issues of concern. Additionally, they should have:
The ability to work within a team environment.
The ability to deal with structures and understand regulatory and policy requirements.
Excellent organisational skills and attention to detail.
Good communication skills (verbal and written) with the ability to explain technical detail.
Strong relationship building skills.
Ownership of their personal training and development.
Ability to investigate and challenge in a positive and non-confrontational manner.
Ability to deal with a wide range of issues at one time and to continually improve and develop existing working practices.

*Part-time hours will be considered for the right candidate.

Your specialist: Angie Westmorland

Quote job ref: 16285

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.