Client Support Officer

Isle of Man

Permanent

Our client seeks a Client Support Officer to join their team.

Role Profile: The client support team are responsible for the bank's key fulfilment and processing activities. The team will deliver a peer-leading level of quality service to prospective, new and existing clients and other internal/external stakeholders. The team maintain high quality, flexible and accurate service to customers, both internal and external, whilst ensuring that the company continues to meet its regulatory obligations and that the businesses corporate reputation is maintained. Embracing new technology and ideas, an efficient and accurate approach to required duties is expected. You will be responsible for a variety of tasks, which may be performed on a rotational basis to ensure robust operational service coverage is maintained for the bank's customers and to create a centre of excellence. Appropriate training/self-development, 121 coaching and performance management will be in place to ensure you become fully competent in all tasks within the team where/when required.

Key Responsibilities:

As part of the Client Support Team need to ensure timely and accurate delivery of all banking services relevant to the employee's advised posting within the Banking sub teams.
Directly dealing with external/internal banking clients, ensuring delivery of a quality and responsive service in respect of all their banking requirements.
Customer focused approach to deliver timely and accurate risk reviews and trigger events whilst maintaining internal and AML/CFT regulatory standards.
Contacting clients requesting CDD for periodic reviews and a variety of data changes (trigger events).
Various type of account administration in the banking system such as opening/closing of accounts and updating customer records.
Ensure all transactions, payments and FX instructions (client, corporate and inter-bank) are carried out accurately, within permitted timescales and in accordance with processes and procedures.
Plan and co-ordinate own work to ensure tasks and turnaround times are met, escalating to the Risk & Operations Manager when appropriate with recommendations.
Support the implementation of any new system/technology advances, revised working practices and procedures to improve the effectiveness/efficiency of the team and deliver an improved service to customers.
Deal with telephone queries and requests in a friendly, courteous, and professional manner. Excellent verbal and communication skills.

Key Skills and Experience:

Minimum GCSE or equivalent standard with passes in Mathematics and English Language preferred.
A working knowledge of banking systems and procedures.
A practical understanding of AML/CFT procedures.
Strong communication skills and customer service ethos.
At least 2 years banking/financial services experience is preferred.
Team player with the ability to work closely with others to meet shared deadlines and objectives.
Able to work to deadlines and prioritise work, escalating when required.
Accuracy and numerate.
Attention to detail.
Good verbal and written skills.
Enthusiastic, hardworking, flexible and open to change.

Your specialist: Paige Milestone

Quote job ref: 16889

Hi, I'm your specialist Paige and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.