Customer Service Senior Administrator
Isle of Man
Permanent
Our client seeks a Customer Service Senior Administrator to join their team and support the transformation and the future growth of the business within the Customer Services function.
The successful candidate will be able to demonstrate a proactive and positive desire to deliver the best possible customer experience for customers. This will involve resolving a wide range of queries for both the IOM and Dublin office, as well as proactively contributing to designing and delivering the most positive experience for customers
Key Responsibilities:
- Process updates to client and IFA information held for our Offshore Bonds.
- Change of IFA requests, updating of Trustees, dealing with adviser fee's queries.
- Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.
- Proactively identify enhancements to processes and contribute towards their implementation.
- Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared.
- Proactively take ownership for self-development and demonstrate the desire to progress.
Key Skills & Experience
- Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent.
- Excellent communication skills both spoken and written.
- Takes a logical and organised approach to problem solving.
- Previous Life Assurance knowledge would be an advantage.
- Strong customer service skills.
- Has a strong attention to detail and enjoys delivering quality outcomes.
- Strong team player who is able to work with limited supervision.
- Has the desire to develop a career within a customer centric environment.
