Customer Service Team Leader

• To recruit, lead & motivate the customer service team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained and expenses in line with budget.
• A strong, confident communicator who can positively engage with people. Able to share the goals and objectives which demonstrates the role their team play in the overall Customer Services structure.
• A strong team player who works together to gain consensus in any situation. Develops & improve the skills of their team members by coaching, mentoring & providing development opportunities.
• Embeds a culture of professionalism and ensures that legislative and Company requirements/ standards are met.

• Proven experience working in customer service environment or a customer focussed role.
• Managing a team in highly regulated environment.
• Excellent people management / team coaching and leadership skills.
• Experience of successfully working in ad hoc projects / change initiatives.
• Oversight of quality control and other key controls associated to customer service function.
• Experience of complaint handling, preferably in an FCA regulated environment.
• Strong verbal/written skills to enable clear communication to customer/team.
• Confident to deputise in the Manager's absence.
• Ability to operate in a fast paced, dynamic environment and able to work under pressure.
• Knowledge of Data Protection and handling personal sensitive information.
• Knowledge of relevant insurance products & policy conditions.
• Capable in managing high volume, single/multi product customer service tasks.

Your specialist: Angie Westmorland

Quote job ref: 16229

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

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