IT Administrator
Isle of Man
Permanent
Our client is seeking a proactive and detail-oriented IT Administrator to support and optimise their organisation's systems, and to help enhance business processes to increase efficiencies.
Role Profile: Responsible for administering critical software platforms, managing system configurations, and providing technical support to end-users, whilst also providing assistance with maintaining and supporting hardware and network services.
Key Responsibilities:
- Serve as an IT support contact, handling hardware, software, and infrastructure issues.
- Perform user administration, including password resets, account management, permissions, and licence assignments using Entra ID.
- Build, configure, and deploy new machines, ensuring all applications and settings are installed.
- Provide efficient helpdesk support, resolving calls promptly.
- Maintain and update IT documentation, including procedures, asset registers, and user guides.
- Troubleshoot basic networking issues and work with external providers for advanced support.
- Collaborate with stakeholders to support business operations and align IT systems with needs.
- Support IT onboarding and offboarding processes for smooth transitions.
- Work on projects with the Operations Manager to enhance utility and security (e.g., telephony, network, Intune deployments).
- Maintain documentation and enforce best practices.
- Stay updated with IT trends and recommend improvements.
- Assist in procuring, deploying, and managing IT equipment and software.
Key Skills and Experience:
Essential
- Proven experience in a similar IT support role, preferably in a Corporate Service Provider or Financial environment.
- Strong knowledge of Windows operating systems and common business applications.
- Excellent problem-solving skills and prompt issue resolution.
- Clear communication skills for explaining technical information to non-technical staff.
- Self-motivated, with the ability to work independently and in a team.
- Commitment to professionalism, confidentiality, and integrity.
- A willingness to undertake further training and continual personal development where required.
Desirable
- Familiarity with Microsoft 365 Entra for user administration.
- Relevant degree or certifications (e.g., CompTIA, ITIL Foundation).
- Knowledge of the administration of NavOne and Laserfiche would be an advantage.
- A second language would be an advantage.
Your specialist: Angie Westmorland
Quote job ref: 15796
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
