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IT Administrator

Isle of Man
Permanent
Our client is seeking a proactive and detail-oriented IT Administrator to support and optimise their organisation's systems, and to help enhance business processes to increase efficiencies.
Role Profile:  Responsible for administering critical software platforms, managing system configurations, and providing technical support to end-users, whilst also providing assistance with maintaining and supporting hardware and network services.
Key Responsibilities:
  • Serve as an IT support contact, handling hardware, software, and infrastructure issues.
  • Perform user administration, including password resets, account management, permissions, and licence assignments using Entra ID.
  • Build, configure, and deploy new machines, ensuring all applications and settings are installed.
  • Provide efficient helpdesk support, resolving calls promptly.
  • Maintain and update IT documentation, including procedures, asset registers, and user guides.
  • Troubleshoot basic networking issues and work with external providers for advanced support.
  • Collaborate with stakeholders to support business operations and align IT systems with needs.
  • Support IT onboarding and offboarding processes for smooth transitions.
  • Work on projects with the Operations Manager to enhance utility and security (e.g., telephony, network, Intune deployments).
  • Maintain documentation and enforce best practices.
  • Stay updated with IT trends and recommend improvements.
  • Assist in procuring, deploying, and managing IT equipment and software.
 
Key Skills and Experience:
Essential
  • Proven experience in a similar IT support role, preferably in a Corporate Service Provider or Financial environment.
  • Strong knowledge of Windows operating systems and common business applications.
  • Excellent problem-solving skills and prompt issue resolution.
  • Clear communication skills for explaining technical information to non-technical staff.
  • Self-motivated, with the ability to work independently and in a team.
  • Commitment to professionalism, confidentiality, and integrity.
  • A willingness to undertake further training and continual personal development where required.
Desirable
  • Familiarity with Microsoft 365 Entra for user administration.
  • Relevant degree or certifications (e.g., CompTIA, ITIL Foundation).
  • Knowledge of the administration of NavOne and Laserfiche would be an advantage.
  • A second language would be an advantage.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 15796

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.