P/T Retail Sales Consultant
Isle of Man
Permanent
Our client seeks a Retail Sales Consultant to join their team
Role Profile: To deliver an efficient and professional sales and support service to customers seeking information, purchasing assistance, and after-sales support for the full range of products and services.
Key Responsibilities:
- To present an efficient and professional sales service for all customers.
- To strive for customer excellence every time.
- To always greet customers with a smile.
- To provide customers with honest and clear information.
- To make sure that every customer leaves with their needs met or in a process that they are satisfied with.
- To clearly provide all the information a customer needs to make informed decision relating to their needs.
- To make sure all customers leave with a complete and working service or that their requested service is in provision, and they are clear of the date said service will go live.
- To demonstrate and sell products and services which comprise of the mobile, and residential services portfolio.
- To be fully competent in the use of the computerised systems and other applications relevant to the sales process after training.
- To provide on-going support for all products and services available to customers, by means of face to face, email, telephone contact, and strive to resolve all customer queries/complaints within one working day.
- To assist if required, in training of new members of the Retail team.
- To attend or partake in any training that may be required.
- To be prepared to respond to the requirements of customers.
- To be aware of the commercial requirements of the company and the retail department in particular.
- Work to meet personal and group sales targets.
- To process all orders and work within targets set by the Company.
- To at all times safeguard the company from legal action or to bring the company in to distribute.
- Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure.
Key Skills and Experience:
Essential
- A passion for putting the customer first
- Previous sales experience
- Appreciation of the importance of customer service
- Ability to deal with difficult customers
- Enthusiasm for new technology
- Ability to produce accurate & quality work.
- Ability to deal with & communicate effectively with customers and staff at all levels.
- Ability to promote the Company Brand & progressive image whilst delivering high standards of customer care.
Highly Desirable
- Knowledge of Microsoft Office
- Keyboard skills
- An understanding of modern retail technology
- An understanding of, or interest in mobile technology
- Demonstrate an interest in current and future technology
- Ability to work selected Thursday evenings and Sunday day shifts during the Christmas trading period (1 November to 31 December), as directed by the Retail Sales Manager. The role also requires availability during the Isle of Man TT (May/June) and the Manx Grand Prix (August).
