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Program Manager

Isle of Man
Permanent
Program Manager - Banking
 
Our client seeks an experienced Program Manager to join their team.
 
Role Profile:  You will orchestrate the execution of the digital banking transformation initiatives alongside the Product Manager. Reporting directly to the Head of Product, you will ensure seamless delivery of complex, cross-functional programs spanning the Web/Mobile, CRM, and Core Banking roadmaps while maintaining operational excellence and regulatory compliance.
You'll thrive in ambiguity, bringing structure, clarity and certainty to fast-moving, dynamic environments.
 
Key Responsibilities:
Program Execution & Coordination
  • Coordinate and manage the delivery of multiple interconnected technology programs across Web/Mobile, CRM, and Core Banking systems
  • Establish and maintain program governance frameworks, ensuring alignment with strategic objectives
  • Drive cross-functional collaboration between technology, business, compliance, and operations teams
  • Manage program dependencies, risks, and escalations across the digital transformation portfolio
  • Monitor program budgets, ensuring financial discipline and appropriate resource allocation
Operational Excellence & Process Management
  • Implement and optimise program management methodologies and best practices
  • Establish metrics, KPIs, and reporting mechanisms to track program health and delivery performance
  • Coordinate resource allocation and capacity planning across multiple concurrent initiatives
  • Ensure consistent delivery standards and quality gates across all technology programs
  • Identify opportunities for innovation and continuous improvement within program processes and workflows.
  • Work with technology teams to explore the utilisation of emerging digital tools or methodologies to enhance program delivery
Stakeholder Alignment & Communication
  • Facilitate executive steering committees and program review boards
  • Provide regular program status updates, risk assessments, and milestone reports to senior leadership
  • Coordinate with the Product Manager to ensure business requirements are effectively translated into delivery plans
  • Manage stakeholder expectations and communication across all levels of the organisation
  • Implement effective change management activities, considering both internal and external stakeholders for each delivered change
  • Address and resolve conflicts or competing priorities between teams effectively, ensuring progress remains uninterrupted.
Risk & Compliance Management
  • Identify, assess, and mitigate program-level risks and issues
  • Ensure all technology initiatives maintain compliance with regulatory requirements and internal controls
  • Coordinate with Risk, Compliance, and Internal Audit teams throughout program lifecycle
  • Establish change management protocols to minimise operational disruption during implementations
 
Key Skills and Experience:
  • Proven track record managing technology transformation programs preferably in banking or fintech
  • Strong experience coordinating complex, multi-workstream initiatives involving Core Banking, CRM, digital platforms and API-led architectures
  • Previous experience managing programs in regulated financial services environments and aligning delivery efforts with compliance requirements
  • Experience leading projects in both Agile & Waterfall project management methodologies
  • Experience working with Atlassian products, MS Project (or equivalent) & MS0365 product suite is preferred
  • Expert knowledge and practical implementation of program management methodologies such as PMI, MSP, SAFe, etc.
  • Experience navigating portfolio management tools and techniques
  • Strong understanding of SDLC, agile methodologies, and DevOps practices
  • Proven ability to manage budgets, timelines, and resource allocation across multiple concurrent programs
  • Exceptional stakeholder management and communication skills across all organisational levels
  • Demonstrable collaboration and empathy in leadership while empowering teams to deliver
  • Strong analytical and problem-solving capabilities with data-driven decision making
  • Proven ability to influence without authority and drive consensus across diverse teams
  • Experience managing vendor relationships and third-party delivery partners
  • Comprehensive understanding of banking technology architecture, API-first design, and modern technology stacks
  • Understanding of regulatory technology requirements (PSD2, Open Banking, etc.) and how these intersect with program delivery
  • Knowledge of cybersecurity, data governance, and compliance frameworks in financial services
Preferred Qualifications
  • Experience with banking or Isle of Man financial services regulations
  • Background in corporate banking or B2B financial services program delivery
  • Prince 2 or similar project management certification
  • PMP, MSP, or similar program management certification
  • Experience in digital transformation efforts within API-first banking environments
Your specialist: Anne Murray
Quote job ref: 16045

Hi, I'm your specialist Anne and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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