Retail Administrator
Isle of Man
Permanent
About our Client
Our client is a well-established telecommunications provider and technology solutions company that specializes in comprehensive connectivity services including broadband, mobile networks, and data infrastructure. This progressive organization is recognized for its commitment to innovation, continuous investment in cutting-edge technology, and excellence in customer service delivery. The company maintains a strong reputation as a responsible employer with a diverse and inclusive workplace culture, offering significant opportunities for professional development and career growth. With a focus on operational excellence and community engagement, this leading communications provider offers an exciting environment for talented professionals to contribute to transformative technology initiatives.
The Role: We are seeking a detail-oriented Retail Administrator to provide essential administrative and operational support to the retail team. This role ensures efficient management of retail stock ordering, supplier coordination, internal communications, and device repair administration. The position also supports retail merchandising initiatives and assists with stock control processes to ensure accurate inventory management and product availability. The role requires strong organisational skills, attention to detail, and the ability to work collaboratively across multiple departments including Products, Corporate Sales, Marketing and operational teams.
Key Responsibilities:
- Create and raise purchase orders for retail stock in line with business requirements.
- Monitor and manage outstanding order reports, following up with suppliers to ensure timely delivery.
- Work closely with suppliers to resolve stock delays, discrepancies, or issues.
- Liaise with internal teams to provide feedback on stock availability and supply issues.
- Support retail colleagues with merchandising and product display planning.
- Assist in coordinating product launches or updates within retail environments.
- Handle internal calls and emails from various departments.
- Support the booking-in process for new stock deliveries.
- Assist with stock control processes including routine stock checks.
- Participate in quarterly full stock counts to ensure inventory accuracy.
- Manage the administration of customer device repairs.
- Arrange postage and organise device collections where required.
- Liaise with suppliers and repair partners to obtain and review repair quotations.
- Process supplier responses to approve or decline repair quotes in line with company procedures.
- Complete compliance checks across retail processes to ensure procedures are being followed accurately.
- Identify and report any discrepancies or instances where processes have not been followed.
- Provide regular reports and feedback to the leadership team to support continuous improvement.
Skills & Experience Required
- Strong administrative and organisational skills.
- Excellent attention to detail and ability to manage multiple tasks simultaneously.
- Good communication skills with the ability to liaise effectively with suppliers and internal teams.
- Experience in stock management, retail operations, or supply chain administration is desirable.
- Proficiency in Microsoft Office applications and internal ordering systems.
- Ability to work collaboratively within a fast-paced retail environment.
- Proactive and solutions-focused approach.
- Strong teamwork and collaboration skills across departments.
- Reliable and highly organised with the ability to meet deadlines.
- Customer-focused mindset with attention to operational excellence.
What's on Offer
- Competitive salary
- Opportunity to work with a progressive, innovative organization.
- Diverse and inclusive workplace culture.
- Significant opportunities for professional development and career growth.
- Collaborative team environment with supportive leadership.
- Exposure to various aspects of retail operations and technology solutions.
- Contribution to operational excellence in a dynamic business environment.
How to Apply
- For more information about this exciting opportunity, please visit searchandselect.com where you can submit your application and CV. We look forward to hearing from suitably qualified candidates who are ready to take the next step in their career with this leading telecommunications provider.
