Risk & Control Analyst

• Provide day to day guidance, oversight, and challenge on risk and control matters to Customer Services teams.
• Support the design, implementation, and continuous improvement of key controls across end to end customer journeys.
• Help identify, assess, and manage key operational, conduct, regulatory, financial, data, and fraud risks affecting life assurance customer operations.
• Provide risk and control input into change initiatives impacting Customer Services (e.g. new products, product changes, system implementations).
• Support the design, refinement, and monitoring of key risk indicators (KRIs), ensuring they are well defined, understood, and acted upon.
• Manage Risk Events and Data Protection breaches for Customer Services: logging, investigation, root cause analysis, action planning, and tracking to closure.
• Produce and enhance risk MI and reporting packs for leadership and relevant risk/governance forums, providing clear commentary and recommendations.
• Promote and support a strong first line risk culture, providing practical guidance and informal coaching to team leaders and colleagues.
• Work collaboratively with other first line teams, second line Risk and Compliance, and Internal Audit to coordinate responses to reviews, audits, and thematic work.

• Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Maths) or equivalent.
• An experienced risk, controls, operations, or compliance professional, ideally within Life Assurance, pensions, or a similar regulated financial services environment.
• Working knowledge of Life Assurance customer operations.
• Professional qualifications or progress towards them (e.g. CII, IRM, ICA, or equivalent risk/compliance/insurance qualifications) - desirable.
• Comfortable operating independently, influencing and challenging.
• Strongly customer focused, with a clear understanding of how risk and control decisions impact customer outcomes.
• Analytical and structured, able to interpret data and MI, identify trends, and get to the root cause of issues.
• A clear and confident communicator, able to explain risk concepts and tailor messages to different audiences.
• Highly organised and dependable, with strong attention to detail and the ability to manage multiple priorities and deadlines.
• Awareness of key regulatory and conduct requirements relevant to Life Assurance and customer services.
• Experience using risk management or GRC tools and incident/issue management systems would be desirable.

Your specialist: Angie Westmorland

Quote job ref: 16372

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

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