Senior Administrator - Investments

• Process and oversee a range of investment-related transactions and administration accurately and within agreed service levels.  
• Maintain accurate investment, asset and customer records.  
• Liaise with fund managers, custodians, discretionary managers and other relevant counterparties to progress transactions and resolve queries.  
• Investigate more complex investment or administration queries, identifying appropriate solutions and escalating where necessary.  
• Develop and maintain a strong understanding of relevant investment products, processes and systems.  
• Support the resolution of outstanding transactions, exceptions and reconciliation issues.  
• Ensure work is completed in accordance with established procedures, controls and regulatory requirements.  
• Deliver a professional, timely and customer-focused service.  
• Build effective relationships with colleagues, advisers and external investment counterparties.  
• Take ownership of queries through to resolution.  
• Communicate complex information clearly and appropriately for the audience.  
• Work collaboratively across teams to resolve issues and achieve positive outcomes.  
• Maintain a strong focus on accuracy and operational risk.  
• Ensure transactions and administration are completed in line with procedures and controls.  
• Complete quality checking and authorisation activities where appropriately trained and authorised.  
• Identify errors, risks, breaches or potential control weaknesses and escalate them through the appropriate channels.  
• Support root-cause analysis and corrective actions where issues arise.  
• Maintain accurate records and management information.  
• Act as a source of technical knowledge and support for colleagues.  
• Coach and support less-experienced team members.  
• Share knowledge and best practice across the team.  
• Support training and the development of colleagues where required.  
• Contribute positively to team workload planning and prioritisation.  
• Provide support and cover across the wider Investments function when necessary.  
• Identify opportunities to improve processes, controls and customer outcomes.  
• Participate in continuous improvement and change initiatives.  
• Support testing and implementation of system or process enhancements.  
• Contribute to the creation and maintenance of procedures and guidance.  
• Support the Team Leader or Manager with projects and other business initiatives.  

• Previous experience within financial services, ideally within investments, investment operations, life assurance or a related administration environment.  
• Good understanding of investment administration and operational processes.  
• Knowledge of investment types such as collective investments or funds, equities and bonds would be advantageous.  
• Experience dealing with external parties such as fund managers, custodians or financial advisers would be advantageous.  
• Experience of handling complex queries and taking ownership through to resolution.  
• Experience of checking work, supporting colleagues or providing technical guidance would be beneficial.  
• Strong attention to detail with a commitment to accuracy.  
• Excellent organisation and prioritisation skills.  
• Strong written and verbal communication skills.  
• Able to work effectively under pressure and manage competing priorities.  
• Strong problem-solving skills and the ability to make sound decisions within established guidelines.  
• Customer-focused with a strong sense of personal ownership.  
• Collaborative, approachable and comfortable supporting colleagues.  
• Adaptable and positive towards change.  
• Proactive approach to learning and personal development.  
• Confident using Microsoft Office applications, particularly Excel, Outlook and Word.  

Your specialist: Paige Milestone

Quote job ref: 16910

Hi, I'm your specialist Paige and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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