Senior Infrastructure Engineer - Cloud Services
Isle of Man
Permanent
Seeking a Senior Infrastructure Engineer - Cloud Services
Role Profile: You will be responsible for architecting, installing and operating hardware and software technologies hosting cloud services. In this role, you will be primarily responsible for the end to end delivery of the cloud suite comprising IaaS, disaster recovery, backup, network, security and associated services. Within an evolving technology and cloud services market place, the successful candidate will often investigate, design, deploy and automate new technologies, providing for current and future needs.
Working closely with customers to design and deliver complex, enterprise level infrastructures that integrate and leverage solutions. You will be involved in the full life-cycle, from initial engagement, solution design to ongoing third line support.
Experience in a senior infrastructure engineering role with responsibility for VMware, storage and networking is required. Experienced VCP with other qualifications is highly desirable.
Key Responsibilities:
- Responsible for system design, administration, management and third level support of
- VMware vCloud, vCenter, vSphere, storage, and associated technologies
- Linux, Windows, SQL and other supporting technologies
- VMware NSX and physical networking
- Firewalls and other security devices
- Responsible for root cause resolution of complex technical issues
- Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding.
- Raise third party support cases with appropriate criticalities, managing and escalate as necessary
- Proactively contribute to continuous service improvement with ideas and suggestions
- Mentor and guide other team members in their specialist areas of technology
- Draft and create documentation for new systems, services and technologies including procedures
- Prioritise and manage their own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects
- Assist the Commercial team in preparation of proposals, statement of work, and supporting documents for prospects
- Present Cloud Services vision, technologies and strategy to executives, technical management and technical engineers
- Maintain and grow relationships with staff, partners, to enhance customer value
- Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies
- Support all Cloud Services as part of an out of hours on call rota
- Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure
Key Skills and Experience:
- 5 or more years' experience in a senior systems administration role, preferably in a service provider environment
- Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP or equivalent
- Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferred
- Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices
- Expert knowledge of backup and replication technologies
- Proven background of providing great customer service
- Demonstrated ability to effectively communicate by phone, in person or written
- Shows initiative and acts independently to resolve problems
- Demonstrated high levels of accuracy with excellent time management and organizational skills
- Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
- Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
Your specialist: Debbie Amankwa
Quote job ref: 15935
Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.
