Senior Manager, Trust & Corporate

Isle of Man

Permanent

Our client seeks a Senior Manager to join their Trust & Corporate Department this is a diverse role which is pivotal to business success.

Role Profile: Responsible for the day-to-day management of a Trust and Company administration team and the maintenance of key client relationships., including the management and administration of a portfolio of complex company and trust structures. A large part of the role is to establish and develop client relationships, engage actively with the development of new business and build the reputation of the business as a client focused business who meet and exceed client expectations. The Senior Manager has oversight of a team and has responsibility for ensuring that all duties carried out by the entire team are done so efficiently and effectively and that all policies and guidance notes implement by the Board are adhered to and that high service levels are maintained.

Key Responsibilities

To actively develop and maintain relationships with complex and/or ultra-high net worth clients, intermediaries and internal contacts to provide a quality service and provide best possible client offering and maximise returns to the business as a whole
To administer their own key Fiduciary relationships
To pre-empt client issues or complaints and manage effectively and to troubleshoot or resolve breakdowns in relationships at an early stage
Where appropriate, gain an understanding of clients' needs and extended wealth outside of the specific entity under management
To ensure that team and individual financial and non-financial targets are met to maintain a sustainable fiduciary business
To demonstrate an understanding of your personal fiduciary responsibility and by example to the team members, through your personal and business conduct act in the best interest of your clients and to protect yourself, the team and the business
To check and authorise financial transactions
To monitor and manage the opening and closure of structures
Engage with the Client accounts team and ensuring accounts prepared by the accounts are reviewed and discuss and assist in the resolution of any issues arising thereon
Monitor completion of periodic reviews and completion of action points - managing the teams effective completion and resolution of all action points effectively and efficiently
Maintain a high level of integrity when calculating and invoicing fees whilst ensuring profitability levels are met
Monitor charge out rates in staff time sheets, discuss any below target and recovery rates on clients
Managing cases identifying opportunities in advance and ensuring clients are aware in advance
Effective management of the teams debtors - escalating any issues immediately as they arise and management of fee queries to a resolution.
Ensuring all fee profiles are correctly set up, and that all clients are invoiced at the appropriate time.
Reviewing recoverability reports and discussing any below target recoverability cases with the officers and reporting to the Director
Effective management of non-financial targets e.g. accounts, case reviews, correspondence with non-financial targets
Act as an 'A' Authorised Signatory
Acts as an Officer on subsidiary Boards including Corporate Director/Corporate Trustee and Nominee Shareholders.
Act as an Officer on Client Companies
Maintain technical regulatory knowledge and awareness taking responsibility for the client visit program and client meetings relating to the team's portfolio under management and meeting with these clients on an annual basis. Team members should be included on these trips, where appropriate, to continue their personal development and the on-going development of the client relationship.
Working closely with the Board of Directors on the strategic direction of the business.
Proactively assist with business development, including undertaking business development trips, attending networking events in the IOM and UK.
Completion of appropriate CPD to comply with regulatory and technical knowledge - extending the businesses internal knowledge and understanding.
Management of the team's annual review and objectives setting and monitoring

General Responsibilities

Attendance and contribution at Management and Risk & Compliance committee meetings.
Providing support to the Board as required.
Any other duties as may be required from time to time in accordance with the demands of the role

Key Responsibilities

Relevant professional qualification e.g. CGI, ACCA, STEP.
Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel
Detailed understanding of fiduciary services business including the regulatory requirements
Ability to work under pressure & meet deadlines
Excellent written & verbal communication skills
Ability to work accurately with good attention to detail
A flexible attitude towards work and a willingness to assist other members of the team as required
Excellent time management, prioritisation and organisational skills
Demonstrates drive, ambition & willingness to learn
Understands the importance of consistently delivering high standards in a customer service role
A proactive approach to work & the ability to work under own initiative
Positive attitude with problem solving ability
Strong management skills and a proven track record in successfully managing a team
Strong leadership qualities & the ability to lead by example

Your specialist: Debbie Amankwa

Quote job ref: 16489

Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.