Senior Operations & Business Support Manager

• Oversee IT infrastructure, ensuring it supports the company's operational and strategic goals.
• Manage IT service delivery, including network, hardware, software, and user support.
• Ensure data security and compliance with relevant regulations.
• Ensure adherence to IT policies and procedures.
• Coordinate with external IT vendors and service providers.
• Lead the implementation of new technologies and systems to
• improve service delivery and operational efficiency.
• Collaborate with the Senior Leadership Team (SLT) to build a 3 to 5 year strategic change roadmap.
• Identify, prioritise and drive transformational opportunities throughout the business.
• Design, lead, and oversee end-to-end delivery of IT and Operations change initiatives with detailed project plans,
• Timelines, impact assessments and performance metrics and outcomes for all change projects to ensure benefits are realised.
• Schedule and chair regular review meetings with the SLT to update project status, discuss risks, and agree on strategic adjustments.
• Promote a change culture by embedding flexibility, innovation, and continuous improvement across all functions.
• Develop and deliver training programs to support the adoption of new ways of working.
• Manage change governance protocols, including escalation paths, resource decisions, and compliance adherent.
• Ensure the maintenance and functionality of office facilities.
• Oversee space planning and office moves.
• Manage relationships with facility service providers (e.g., cleaning, maintenance).
• Ensure compliance with health and safety regulations within facilities.
• Oversee the provision of office services, including reception, mailroom, and administrative support.
• Ensure the availability and maintenance of office equipment and supplies.
• Implement and manage office policies and procedures.
• Develop and implement health and safety policies and procedures in line with required IOM legislation.
• Conduct regular health and safety audits and risk assessments.
• Provide training and support to staff on health and safety practices, ensuring awareness and compliance.
• Ensure compliance with health and safety legislation.
• Provide training and support to staff on health and safety matters.
• Manage the procurement process for goods and services.
• Develop and maintain relationships with suppliers and vendors.
• Ensure cost-effective purchasing while maintaining quality standards.
• Oversee contract negotiations and management.
• Demonstrate effective leadership skills, providing direct reports with the support necessary to fulfil their roles.
• Provide the team with effective annual objectives, regular updates on their performance and prompt and effective feedback, where necessary.
• Ensuring appropriate level of skills and experience in team, including provision of training where applicable.
• Ensure that the team follows regulatory guidance in respect of data management and protection and have the technological tools to facilitate this

• A relevant professional qualification or certificate in IT management, facilities management or health and safety would be desirable or a willingness to study. For example, Agile Practitioner, Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
• A minimum of 5 years of experience in service delivery management, preferably within the financial services sector.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent verbal and written communication skills.
• Strong organisational skills.
• Problem-solving skills with the ability to make decisions under pressure.
• Understanding of IT infrastructure, facilities management, and procurement processes.
• Proficiency in IT service management tools and software.
• Knowledge of health and safety regulations and compliance requirements.

Your specialist: Anne Murray

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Hi, I'm your specialist Anne and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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