Senior Sales Manager
Isle of Man
Permanent
Our client seeks a Senior Sales Manager to join their team.
Role: Reporting directly to the Chief Commercial Officer, the Senior Sales Manager holds full accountability for sales performance across both Retail and Telesales channels. This is a pivotal leadership role that unifies channel management under one sales model, with direct responsibility for a team of island-based Retail Sales Managers and a Telesales Team Leader. The Senior Sales Manager drives acquisition, revenue, conversion, cross-sell and upsell performance - ensuring the right activity is deployed through the right channel at the right time - while building frontline capability, designing smarter workflows and feeding commercial insight into the wider business.
Key Responsibilities:
- Own Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell and other sales KPIs across all channels and markets
- Maintain a clear daily, weekly and monthly view of channel performance by team, island and priority product - identifying underperformance quickly and driving corrective action
- Lead island-based Retail Sales Managers and the Telesales Team Leader as one unified sales organisation, maintaining clear accountability while enabling flexible deployment of activity
- Develop Telesales as a responsive conversion channel, including web-order follow-up, lead management and lower-complexity sales work
- Translate commercial targets into clear, motivating channel and team objectives, working with Finance and senior commercial stakeholders on target-setting
- Review incentive and commission scheme effectiveness and recommend changes that drive the right behaviours and customer outcomes
- Build manager capability through consistent coaching, one-to-ones, performance management and development planning
- Ensure sales teams are ready to execute new propositions, pricing, campaigns and customer treatments in partnership with Commercial and Marketing
- Work with CVM to operationalise retention, renewal, cross-sell and upsell treatments through assisted channels
- Drive simpler, more consistent workflows across Retail and Telesales, reducing administration and freeing frontline time for customers and conversion
- Ensure sales operations comply with all regulatory, data-protection, KYC, customer-verification and internal policy requirements
- Monitor customer feedback, complaints, returns and quality signals alongside sales performance, escalating material risks promptly
Skills & Experience Required
Essential:
- Strong sales leadership experience in a multi-site or multi-channel consumer environment
- Demonstrable record of delivering acquisition, revenue, conversion and customer targets
- Strong people leadership, coaching and performance management capability
- Experience managing Retail, Telesales, contact-centre sales or comparable assisted channels
- Strong commercial awareness with the ability to interpret channel and customer performance data
- Experience implementing propositions, campaigns, targets and incentive activity through frontline teams
- Strong stakeholder management skills across Commercial, Marketing, Customer Operations and support functions
- Customer-focused approach with a sound understanding of responsible selling and regulated-process requirements
Highly Desirable:
- Telecoms or subscription-business experience
- Experience leading teams across multiple island or geographic markets
- Experience redesigning sales workflows or reallocating activity across channels
- Experience with sales incentive or commission scheme design
- Practical experience using AI-enabled sales coaching, lead prioritisation or productivity tools
Whats on offer
- Salary: Competitive
- A senior leadership role with genuine commercial influence and visibility at CCO level
- The opportunity to shape a unified sales organisation across multiple channels and markets
- A values-driven, community-focused business with a passion for technology, innovation and customer satisfaction
- A collaborative culture that champions continuous improvement, responsible selling and professional development
How to Apply
- To apply for this role or to view the Full Job description, please visit searchandselect.com and submit your CV and details through our online application portal. All applications are treated in the strictest confidence. Search & Select is acting as a recruitment partner on behalf of our client for this position.
Your specialist: Debbie Amankwa
Quote job ref: 16959
Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.
