Service Improvement Specialist
Isle of Man
Permanent
Our client seeks a Service Improvement Specialist to join their team.
Role Profile: As a Support Engineer, you will play a crucial role in delivering comprehensive support across multiple sites, focusing on Intune, Virtual Desktops and Microsoft OS support. This dynamic role demands robust technical skills, including expertise in VMware and Microsoft Server administration, coupled with a genuine passion for IT support.
Key Responsibility
- Deliver support across multiple sites, addressing requests from graduate level to Directors.
- Provide help and support in Microsoft Server build, migration, and support.
- Maintain and support desktop virtualization solutions.
- Support and troubleshoot Backup technologies.
- Demonstrate excellent communication skills to engage with a diverse user base. Collaborate with teams across various locations to provide effective support.
- Exhibit a passion for in-house IT support and continuous learning. Openness to travel to other offices to support additional sites when required.
Key skills and experience:
- Bring experience in Microsoft Server administration and VMware technologies.
- Strong 1st and 2nd line support experience is essential.
- Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
- Minimum of 3 years of experience in IT support roles.
- Excellent deployment and management Intune are required.
- Any experience with Azure or Hyper-V is appreciated but not necessary.
- General good standard of GCSE (Grades A-C)
- Relevant IT education qualifications at GCSE/A Level (Grades A-C)
Attributes
- Technical Competency: good technical skills in Microsoft Server administration, Intune and Desktop support skills
- Additional Skills: Familiarity with Backup solutions and wide application support.
- Experience: Knowledge of Dell backup and replication, Dell storage, and VDI solutions is advantageous.
Specific Skills & Experience
- Minimum of 3 years of experience in IT support roles.
- Experience deploying and rolling out Intune
- Experience in Microsoft Server admin and Windows Desktop.
- Experience with technologies such as Dell backup and replication, Dell storage, and VDI solutions is advantageous.
- Excellent communication skills.
Your specialist: Angie Westmorland
Quote job ref: 16267
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
