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Systems Engineer

Isle of Man
Permanent
Our client seeks a Systems Engineer to join their team.
 
This role is to provide the first point of contact for IT support within the organisation, supporting people whenever they encounter challenges with computers. To install, configure and maintain software and hardware components of desktop and server computer systems, in a physical and virtualised environment.
 
Key Responsibilities:
Infrastructure Operations: SFIA Level 3 (ITOP)
  • Provisions, deploys and configures infrastructure services and components.
  • Monitors infrastructure for load, performance and security events. Reports metrics and resolves operational issues.
  • Executes standard operational procedures, including backups and restorations.
  • Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Application Support: SFIA Level 4 (ASUP)
  • Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures.
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports.
Incident Management: SFIA Level 3 (USUP)
  • Prioritises and diagnoses incidents applying agreed procedures and tools.
  • Investigates causes of incidents and seeks resolution.
  • Escalates unresolved incidents to higher levels or specialist teams. Coordinates with stakeholders to ensure timely resolution.
  • Facilitates recovery, following resolution of incidents. Documents, communicates outcomes and closes resolved incidents.
Problem Management: SFIA Level 4 (PBMG)
  • Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
  • Determines problem fixes and remedies.
  • Collaborates with others to implement agreed remedies and preventative measures.
  • Supports analysis of patterns and trends to improve problem management processes.
Business Risk Management: SFIA Level 4 (BURM)
  • Carries out risk management activities within a specific function, technical area or project of medium complexity.
  • Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business.
  • Involves specialists and domain experts as necessary.
System software administration: SFIA Level 3 (SYSP)
  • Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
  • Applies system software settings to optimise performance, enabling maximum throughput and efficient resource utilisation.
  • Installs and tests new versions of system software.
  • Assists in creating software implementation procedures, including fallback contingency plans.
Installation/Decommissioning: SFIA Level 3 (HSIN)
  • Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
  • Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
  • Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation.
  • Contributes to the development of installation procedures and standards.
 
Key Skills & Experience:
  • Proven experience as Infrastructure Support Technician or similar role.
  • Sound understanding of computer systems (hardware/ software), networks etc.
  • Good problem-solving skills, able to provide IT solutions to address the needs of customers.
  • Relevant Professional qualifications (desirable).
  • Able to communicate in various styles for maximum impact and accuracy.
  • A team player who can work across various teams and cultures.
  • Strong verbal and written communication skills in English.
  • Windows Domain Services - Active Directory, DNS, Certificate.
  • Management, DFS Replication.
  • VMware - ESXi Management and Upgrades, vCentre Upgrades.
  • VMware - Horizon VDI platform management.
  • M365 - Management and Support of M365 estate (Exchange online, Sharepoint, Teams etc.).
  • M365 - InTune Management, Devices, Conditional Access, Compliance / DLP policies.
  • Azure Cloud knowledge.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 16305

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

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