Account Services Administrator
Isle of Man
Contract
Our client seeks an Account Services Administrator to assist their team on a 6 month contract.
Role Profile: To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.
Key Responsibilities:
- Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
- Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
- Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
- Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
- Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.
Key Skills & Experience:
- 1 - 2 years experience
- Ideally previous experience within a banking operation position
- Previous banking operations experience preferred but not essential.
- Strong attention to detail and procedural compliance mindset.
- Excellent communication and interpersonal skills.
Your specialist: Mark Burman
Quote job ref: 16608
Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.
