Administration Officer

• Process applications accurately and efficiently in accordance with regulations and procedures.
• Manage case files proactively, including follow-up activities to gather additional information and maintain up-to-date records.
• Calculate values and communicate outcomes to the necessary individuals and institutions.
• Provide exceptional customer service through face-to-face interactions, telephone calls, and written correspondence.
• Contribute to the development and maintenance of management information systems and statistical reporting.  
• Participate in continuous review of working practices to improve efficiency and service effectiveness.
• Provide backup support across corporate services during peak operational periods.

• 5 GCSEs, including English Language, at Grade C (4) or above.
• Strong numeracy skills with excellent attention to detail.
• Clear and effective communication abilities, both face-to-face and over the telephone.
• Proven customer service experience with ability to handle enquiries professionally.
• Strong relationship-building skills.
• Excellent time management skills and ability to prioritise workload effectively.
• Resilience to work effectively under normal and extended work pressures.

Your specialist: Mark Burman

Quote job ref: 16543

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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