Administration Officer

• Well presented with a professional, approachable appearance, as they will be the first point of contact for members of the public.
• Friendly, approachable, and confident, with excellent customer service skills and strong communication and interpersonal skills, able to build rapport quickly with customers.
• Confident in carrying out an effective triage process, identifying the customer's needs, and directing them to the appropriate benefit team or service.
• Able to establish the reason for a customer's visit while remaining professional and empathetic.
• Calm, patient and resilient when dealing with vulnerable, distressed, or challenging customers.
• Organised with good attention to detail and the ability to manage a busy public counter environment.
• Comfortable using computer systems and learning new processes quickly.
• Reliable, punctual, and professional, maintaining high standards at all times.
• Able to work independently and as part of a team, supporting colleagues where needed.
• Able to maintain confidentiality and handle sensitive personal information appropriately.
• Willing to learn to provide accurate guidance.
• Flexible and adaptable, with a positive attitude and a genuine desire to help members of the public.
• The successful applicant will be working within a small, close-knit team where collaboration, mutual respect and effective communication are essential. The ability to work positively with colleagues and contribute to a supportive team environment is therefore important.

Your specialist: Mark Burman

Quote job ref: 16683

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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