Asset Services Manager
Isle of Man
Contract
Our client seeks a hardworking and proactive Asset Services Manager to join their team for a 12-month maternity cover contract.
In this role, you will drive team development, support training initiatives, and ensure high-quality operational delivery. The Asset Services function works collaboratively across the wider business to ensure processes meet all internal and regulatory requirements while delivering a seamless and efficient service to clients and intermediaries.
Key Responsibilities:
- Lead the delivery of excellent customer service, ensuring all clients receive a positive and professional experience.
- Facilitate team meetings and coordinate cross-functional projects.
- Monitor and assess team performance, providing coaching, development, and constructive feedback while addressing any issues promptly.
- Set team and departmental goals aligned to business objectives.
- Recruit and onboard new team members, managing cross-training to build operational capacity.
- Prepare and collate Management Information (MI) and perform quality control checks.
- Lead initiatives and projects aimed at improving efficiency and the overall client journey.
- Oversee operational processes including (but not limited to): dividends, asset transfers, asset setups, AML review requests, and corporate actions.
- Champion continuous improvement initiatives within the team.
- Act as the primary point of contact for internal and external audit teams, reviewing recommendations and supporting process and control enhancements.
- Ensure team compliance with internal procedures, regulatory guidelines, and operational controls.
- Demonstrate strong awareness of risk management frameworks and ensure timely identification and reporting of issues.
- Support wider business activities and teams as required.
Key Skills & Experience:
- Strong organisational and time-management skills.
- Excellent written and verbal communication, with the ability to actively listen and take appropriate action where needed.
- Ability to create an inclusive and collaborative team environment.
- Confidence in making clear, decisive decisions and handling challenges proactively.
- Demonstrated ability to support and inspire a team with positive leadership.
- A mindset focused on continuous improvement and operational excellence.
Your specialist: Mark Burman
Quote job ref: 16464
Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.
