Chief Operating Officer
Belfast
Permanent
Our client seeks a Chief Operating Officer (COO) to join their team
Role Profile: The Chief Operating Officer (COO) - CSP is a newly created executive leadership role, established to support the organisation's continued growth and operational maturity. Reporting directly to the Board, the COO will play a pivotal role in shaping and delivering the next stage of the company's strategic development. Although not a Board member, this role operates immediately below Board level and is central to translating strategic objectives into effective operational execution.
A key focus of the role will be the successful implementation and embedding of a new core system across the business, ensuring seamless integration into existing operations and the establishment of robust workflows, processes, and procedures.
Key Responsibilities
Strategic & Operational Leadership
- Act as a key partner to the Board in delivering strategic growth objectives
- Lead and optimise day-to-day operations across the business
- Drive operational excellence, scalability, and efficiency across all functions
Systems Implementation & Transformation
- Lead the organisation-wide implementation of a new core system
- Ensure successful integration into existing business processes and structures
- Develop and embed standardised workflows, policies, and procedures
- Oversee change management activities to ensure smooth adoption
Functional Oversight
- Provide leadership and direction across:
- Human Resources (HR)
- Information Technology (IT)
- Operations
- Payments
- Ensure alignment and performance across all operational functions
Governance & Performance
- Establish and maintain strong operational governance frameworks
- Develop and monitor KPIs and performance metrics
- Ensure compliance with internal policies and external regulatory requirements (where applicable)
Leadership & Culture
- Lead, develop, and inspire senior operational teams
- Foster a high-performance, collaborative, and accountable culture
- Support succession planning and organisational capability building
Key Skills & Experience
- Proven experience in a senior operational leadership role (COO or equivalent)
- Strong background in financial services or regulated environments
- Experience within the CSP sector is highly advantageous
- Demonstrated success in leading large-scale systems implementation or transformation programmes
- Strong understanding of HR, IT, operations, and payments functions
- Track record of working closely with Boards and senior stakeholders
- Strong leadership, communication, and stakeholder management skills
- Ability to operate at both strategic and hands-on execution level
- Strategic thinker with strong commercial acumen
- Highly organised with a structured, process-driven approach
- Strong change leader with a focus on delivery and outcomes
- Resilient, adaptable, and comfortable in a fast-growth environment
- Collaborative leadership style with the ability to influence at all levels
Your specialist: Sally Fenton
Quote job ref: 16590
Hi, I'm Sally and this is one of the job roles I am looking after for this super business. If this job is of interest for you, please submit your CV and we will come back to you to arrange the next staging.
