Client Support Administrator/Officer
Isle of Man
Permanent
Our Client seeks a Client Support Officer to join their team
Role Profile: You will work as part of the Client support team, proactively assisting Client administration teams with their compliance with CDD requirements during the lifecycle of a client. Support client teams with the review of clients and client owners and also due diligence documentation and information ensuring all is compliant with regulatory and policy and procedure requirements for a full range of wealth structures ensuring that first class service is provided to Clients, the Client Directors and Administration Teams. In addition you will complete Risk Screen checks and Google searches to support client due diligence and risk management.
Review new CDD documents to ensure they meet the standard required by the business and where appropriate, an assessment of the certifier will also be required as part of this review.
Ensure that data is populated in NavOne and that the documents are scanned in Laserfiche and they must ensure they deliver on internal and Client commitments to agreed deadlines and to a high standard.
The role holder may be requested to support the client administration teams and new business teams with ad hoc projects as required and appropriate to their skillset including but not limited to supporting the completion of data and obtaining data to support real estate risk.
Key Responsibilities:
- Undertake periodic and trigger event reviews for new and existing client entities.
- Ensure that review findings are concise and accurate
- Review CDD document received and carry out an assessment on the certifier
- Demonstrate effective communication, ensuring the objectives, initiatives and information is cascaded to team/direct reports.
- Undertake role specific tasks to support the Client Support Senior Manager.
- The role holder will ensure that their time is recorded accurately and that timesheets are submitted promptly.
- They will support the Administration Teams enabling them to focus on Client relationships.
- Develop and maintain knowledge of control documents, policies, procedures and processes.
- Maintain a sound understanding of key risks, legal, regulatory and AML obligations applicable to the business' operations and their impacts on the business. Ensure clear understanding of the business' Risk Appetite Statement.
- Encourage a culture of compliance by building strong relationships within the business.
Key Skills and Experience
- 2-5 years experience working in a similar support role.
- 2-5 years trust administration experience
- The role holder is likely to be studying towards or hold a relevant professional qualification such as STEP or ICSA equivalent.
- Track record within the offshore financial services industry with experience of the administration of trust and company structures and experience in implemeting CDD policies and procedures in the review of client files.
- A good understanding of Anti Money Laundering, Countering the Financing of Terrorism and Proliferation Financing legislation, codes of practice and regulatory guidance as well as industry best practice is essential together with company and trust regulation.
- An understanding of NavOne would be an advantage but is not essential as training will be provided.
Your specialist: Angie Westmorland
Quote job ref: 16581
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
