Client Support Officer

• Ensure all transactions, payments and FX instructions (client, corporate and inter-bank) are carried out accurately, within permitted timescales and in accordance with processes and procedures, whilst adhering to AML/CFT regulatory requirements.
• Monitor the Payments mailbox, ensuring payment requests are moved to the appropriate folder for actioning within the relevant deadlines.
• Deal directly with internal/external banking clients, ensuring delivery of a quality and responsive service in respect of all their banking requirements.
• Respond to telephone queries and requests in a friendly, courteous and professional manner.
• Investigate payment queries and clear outstanding items on the recs, liaising with appropriate departments where necessary.
• Undertake various account administration tasks including closures, standing orders, audits and updating customer records.
• Ensure all items in the relevant folders have been actioned and that all payments have been completed/accounted for at the end of the day.
• Assume responsibility for running client statements on a monthly/quarterly basis as appropriate and arrange for them to be posted in a timely manner.
• Plan and co-ordinate own work, prioritising tasks to ensure that deadlines are met.
• Undertake a diverse range of ad-hoc tasks as required.

• Minimum GCSE or equivalent standard (passes in Mathematics and English Language preferred).
• Banking/financial services experience is preferred but not essential.
• A good working knowledge of domestic and non-domestic payments, banking systems and procedures.
• A practical understanding of anti-money laundering (AML) and combating the financing of terrorism (CFT) policies and practises.
• Good verbal and written skills with strong attention to detail.
• Experience in using standard Microsoft applications such as Excel, Word and Outlook.
• A team player with the ability to work closely with others to meet shared deadlines and objectives.
• Enthusiastic, hardworking, flexible and open to development.

Your specialist: Mark Burman

Quote job ref: 16011

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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