Contact Team Member
Isle of Man
Permanent
Our client seeks a Contact Team Member to join their team.
Role Profile: To be actively engaged in the resolution of customer and adviser queries. You will demonstrate a proactive and positive desire to deliver the best possible customer experience. This will involve resolving a wide range of queries for both the IOM and Dublin office. A Front facing department for the company dealing with both calls and emails for various queries across all products and process. This is a very varied role and you will gain a well-rounded knowledge of the start to end of processes. You will be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.
Key Skills & Experience:
- Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential
- Excellent communication skill both spoken and written, particularly phone-based
- Problem solving ability
- Empathetic and Patient
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self- starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment.
- Has a strong attention to detail and enjoys delivering quality outcomes
- Experience within a life assurance environment would be an advantage
