Customer Operations Executive

• Review, investigate, and answer customer queries through different contact channels to assist customers in the use of the Company's app, features, and services.
• Run proper screening and verification of identity.
• Review transactions, identify patterns, assess risk and take appropriate action.  
• Process withdrawals, transfers and complete any pending transactions after proper review.  
• Handling system and transaction alerts per company's guidelines and current instructions.
• Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions.
• Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to the MLRO.
• Liaise with third party providers, suppliers, merchants, or payment processors on behalf of customers and the business.
• Assist with internal translations and content updates as needed.
• Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

• Proficient in English and a second language (Italian).
• At least 2 years of experience in a customer-facing role.
• Ideally, possess knowledge and experience with global document verification, KYC and AML/CFT procedures.
• Demonstrates a strong work ethic, integrity, and a high level of confidentiality.
• Proven experience with the use of Microsoft Office products.
• Excellent computer skills & great typing skills.
• Knowledge and experience in online payments and fraud prevention (eCommerce, mCommerce) would be desirable.
• Proven ability to learn quickly, solve problems independently, and make sound decisions.

Your specialist: Paige Milestone

Quote job ref: 16459

Hi, I'm your specialist Paige and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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