Customer Service Advisor
Isle of Man
Permanent
Our client seeks a Customer Service Advisor to join their team and provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service.
Key Responsibilities:
- To be a single point of contact for customers for both inbound and outbound calls and online channels.
- Provide end to end support for a range of customer issues, providing support and advice on technical and general customer queries as well as service and sales support.
- Provide an excellent customer experience by advising and actively promoting products and services.
- Record, interrogate and diagnose customer issues/faults for all “General” services, provide information or a first call resolution when possible.
- Accurately complete order requests as required so that other departments can complete their actions for the customer quickly and accurately.
- provide routine administration including but not limited to customer registrations, data input and maintenance of customer data in internal systems.
Key Skills & Experience:
- Experience of working in a technical role.
- Sales experience an advantage.
- Eager and quick to learn new skills and technologies.
- High levels of empathy and experience of working in a customer facing role.
- Superb telephone manner and listening skills.
- Excellent communication skills, both verbal and written, with the ability to translate the complex into more easily understood terms.
- Self-motivated and driven to take responsibility for customer issues, seeing them through to completion.
- Happy working alone or as part of a team, possessing strong relationship skills.
- Willing to work outside normal working hours to provide customer focused support shifts. The contact centre operates from 8 a.m. to 8 p.m. Monday to Friday and 9 a.m. to 6 p.m. on Saturdays and also some public holiday cover will be required.
