Customer Service Advisor

• Act as the single point of contact for customers across inbound and outbound calls and online channels, providing end-to-end support for a range of queries, faults, and service requests.
• Deliver knowledgeable, articulate advice on the company's full range of products and services, including fibre, broadband, mobile, and ancillary offerings.
• Provide an excellent customer experience by actively promoting products and services, enhancing sales, and prioritising customer retention at every interaction.
• Record, interrogate, and diagnose customer issues and faults, providing first-call resolution wherever possible and ensuring clear next steps are communicated to the customer.
• Accurately complete order requests to enable other departments to act quickly and efficiently on behalf of the customer.
• Carry out routine administration including customer registrations, data input, maintenance of customer records in internal systems, and reporting as required.
• Proactively flag major customer-affecting issues to the relevant internal teams in a timely manner.

• A genuine passion for putting the customer first and achieving customer-focused outcomes, with high levels of empathy and demonstrable experience in a customer-facing role.
• A superb telephone manner with excellent active listening skills.
• Outstanding verbal and written communication skills, including the ability to translate complex or technical information into clear, accessible language.
• Self-motivated and driven to take ownership of customer issues and see them through to resolution.
• Comfortable working independently or as part of a team, with strong interpersonal and relationship-building skills.
• Willingness and flexibility to work outside standard hours, including evenings, weekends, and bank holidays on a rota basis.
• Well organised and methodical, with a commitment to accuracy and quality in all work.
• A demonstrable interest in current and emerging technology.
• A smart, professional appearance with the ability to represent the company's progressive image and high standards of customer care.

• Previous experience in a technical support or fault resolution role.
• A background in sales or upselling within a customer service environment.

Your specialist: Nathan Draper

Quote job ref: 16956

Hi, I'm your specialist Nathan and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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