Customer Service Senior Admin - Maintenance
Isle of Man
Permanent
Our client seeks a Senior Administrator - Customer Services to join their team.
Role Profile: To support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service delivered by building on service reputation, and delivering market-leading service excellence for customers and advisers.
Key Responsibilities:
- To be actively engaged in the resolution of customer and adviser queries.
- Ability to demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey.
- Ability to resolve a wide range of queries for both the IOM and Dublin office as well as proactively contributing to designing and delivering the most positive experience.
- Processing of updates to client and IFA information held for Offshore Bonds. Change of IFA requests, updating of Trustees, dealing with adviser fee's queries
Key Skills & Experience:
- Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential
- Excellent communication skills both spoken and written
- Problem solving ability
- Previous Life Assurance knowledge would be an advantage
- Strong Customer Service Skills
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self- starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment.
- Has a strong attention to detail and enjoys delivering quality outcomes
