Process Analyst

• Collaborate with process owners, managers, and SMEs to understand current procedures, risks, and opportunities for improvement
• Leverage MI such as complaints, audit actions, and risk events to support with process reviews, identifying areas which may benefit additional attention.
• Ensure exceptional customer experience by incorporating customer-centric thinking into process design and changes.
• Identify, document and implement recommendations to enhance efficiency including use of digital tools, robotics and use/optimisation (workflow) steps based on data and insights.
• Ensure focus remains on the four-customer metrics throughout all activity (reduced end-to-end timelines, removal of waste, reduce customer effort, and first-point resolution)
• Translate processes into clear, easy-to-follow operating procedures and detailed process maps.
• Accurately capture procedural and checklist requirements for workflow design
• Work with process owners and SMEs to update procedures, making them clear, concise, and user-friendly.
• Support teams in the smooth rollout of workflow implementations and procedural improvements to ensure adoption and effectiveness.
• On-time delivery and co-ordination of accurate key account information, in-flight transactions etc.
• Collaboration with key stakeholders (IT, Operations, Relationship Management etc.) to continuously drive greater visibility and appropriate communication at key transaction points and at agreed intervals.

• Act as a role model, demonstrating  values and fostering a positive, collaborative culture across the organisation.
• Show initiative in problem-solving and decision-making, contributing to the team's success.
• Lead by example, inspiring and motivating colleagues to embrace and drive change
• Development of strong alliance with Customer & Investment Operations
• Assist your manager in achieving and exceeding departmental objectives.

• Identify opportunities to add value, whether through creative thinking, process redesign, or new tools and technologies.
• Proactively explore and implement new approaches to work, driving continuous improvement across processes.
• Demonstrate creativity in solving challenges and improving ways of working.
• Maintain a positive, “can-do” attitude and take ownership of assigned tasks, seeing them through to completion.

• Maintain an operational risk and control environment and supporting framework that is consistent with a first-class front-line shared services organisation and embedded as part of day-to-day operations.
• Ensure that the Procedural Reviews deliver measurable reduction of Operational Risk, where possible.
• Successfully meet audit and customer Anti-Money Laundering (AML) requirements, ensuring compliance with regulations.
• Implement financial risk mitigation strategies as part of procedural and workflow updates.

• 2 - 5 years' relevant experience Financial Services.
• 2 years plus experience in process documentation/analysis driving process improvements.
• An understanding of the risk and compliance environment.
• IT/Business Degree or similar relevant qualification.
• Lean 6 Sigma or similar qualification

Your specialist: Angie Westmorland

Quote job ref: 16027

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

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