IT Operations Engineer
Isle of Man
Permanent
Our client seeks a proactive and knowledgeable IT Operations Engineer to join their team.
You will play a key role in resolving operational backlogs, embedding best practices, and supporting the delivery of high-quality IT operational service. This role is ideal for an experienced IT professional who excels in problem-solving, documentation, and continuous improvement, and who is committed to delivering sustainable solutions and supporting operational excellence.
Key Responsibilities:
- Taking ownership of assigned operational tickets through to resolution, ensuring thorough investigation.
- Collaborate with team members and subject matter experts to resolve complex incidents, requests, and problems.
- Ensure all actions, decisions, and solutions are clearly and comprehensively documented, including process updates and knowledge sharing.
- Participate in process redesign and automation initiatives to improve efficiency and prevent recurrence of issues.
- Maintain up-to-date and accurate ticket records in Jira.
- Communicate clearly and transparently with colleagues, stakeholders, and leadership, providing regular updates on progress and challenges.
- Uphold the highest standards of professionalism, integrity, and respect in all interactions, contributing to a collaborative and supportive team environment.
- Support the triage and maintenance of tickets.
- Participate in daily reviews, contribute to continuous improvement, and support the professional development of team members through knowledge sharing and feedback.
- Participate in the on-call rota, including out-of-hours incident response.
Key Skills & Experience:
- Extensive experience in an IT operations, service desk, or technical support role, with a proven ability to resolve complex issues and support operational improvements.
- Strong analytical and troubleshooting skills, including the ability to perform root cause analysis and implement long-term preventative solutions.
- Excellent communication skills, able to convey technical information clearly to both technical and non-technical audiences.
- High attention to detail, with a disciplined approach to documentation and process adherence
- Experience with process redesign, documentation, and knowledge management (e.g., using Confluence and Jira).
- Proactive, solutions-focused approach, with a continuous improvement mindset and a strong sense of ownership.
- Working knowledge of IT service management (ITSM) practices, including incident, problem, and change management, ideally within an ITIL4-aligned framework.
- Experience in supporting a broad IT environment, including Azure Cloud, Hyper-Converged Infrastructure (HCI), Microsoft 365, cloud services, virtual desktops, and mobile devices.
- Relevant certifications such as CompTIA A+, ITIL Foundation (v4 preferred), or Microsoft certifications are desirable.
- Experience working in a regulated industry, with an understanding of compliance, audit readiness, and data protection requirements is beneficial.
Your specialist: Angie Westmorland
Quote job ref: 16407
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
